My Users Don’t Like SharePoint — Series Wrap Up

So it’s over, my little series has come to an end. Thank you so much for joining! We visited some of the most popular areas users and admins complain about SharePoint. I also received loads of feedback, you all rock. Please, keep it coming!

Which leads me to my final point…

Collect feedback

I encourage you to formally collect the feedback, early and often. Hearing complaints in the halls doesn’t help you explain to your manager why you need to implement new governance or add a new server. Within SharePoint, create a list or a survey, and collect their complaints, praises and ideas. Getting it in writing will help you prioritize the solutions, make it all tangible, and give your manager or other stakeholders some solid reasons for upgrades and improvements.

You could create a custom list or a survey, and make it really simple:

  • What do you like about [intranet | SharePoint]?
  • What areas could use improvement?
  • If sky’s the limit, what would you like to see [intranet | SharePoint] do?

Obviously, you’re collecting bugs and issues elsewhere, in your IT helpdesk system or an issues list. This should be a specific feedback list.

Thanks for following along, and until next time, Happy SharePointing!

If you think I’ve missed anything during this series, let me know, I’m always up for more ;).

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