ChatGPT is an AI model developed by OpenAI that can generate human-like text, making it a game changer for enterprise organizations. It can be used for various applications such as customer service, content creation, natural language processing, and is language agnostic. Some use cases for enterprises include content enrichment, content creation, simplifying understanding and it learns. Overall, ChatGPT is an incredibly powerful tool that can help improve customer service, content creation and natural language processing.
Integration: Enterprise search across Salesforce and SharePoint
This is a multi-part series where we discuss how to integrate SharePoint and Salesforce. There isn't a one size fits all, I will share a few of the different ways we've done it in past projects. Best In Class(es): Bringing Salesforce and Office 365 Together. Instead of forcing one platform to do it all, aim to... Continue Reading →
Integration: Salesforce Files Connect using a SharePoint Library
A basic approach to displaying files from SharePoint in Salesforce.
Integration: Uploading files to SharePoint tightly coupled to Salesforce metadata
This is a multi-part series where we discuss how to integrate SharePoint and Salesforce. There isn't a one size fits all, I will share a few of the different ways we've done it in past projects. Best In Class(es): Bringing Salesforce and Office 365 Together. Instead of forcing one platform to do it all, aim to... Continue Reading →
Integration: Case management in Salesforce, documents in SharePoint
We created a folder creation process to store case files in SharePoint and giving users the full breadth of document capabilities of SharePoint.
SharePoint Hybrid Search and Crawled Properties
Hybrid search with SharePoint and Office 365 is key. It's an integral piece in any large migration strategy as well as creating an enterprise search experience by letting users search for on-prem content in O365 when setup correctly. Hybrid search has been out for quite some time now, but it appears a problem, new or... Continue Reading →
Presentation: Collaboration Throwdown: Salesforce vs SharePoint
My colleague Marty and I had the wonderful opportunity to present at the Boston SharePoint Users Group, comparing the collaboration features between Salesforce and SharePoint Online (Office 365). We did our best as we went round for round, comparing key features focusing on collaboration: social, documents, lists and data, workflows and mobility. Download the deck... Continue Reading →
Throw down: Salesforce Communities vs SharePoint Online
Salesforce Communities or SharePoint Online, what's right for you? They both boast collaboration, but which one works for you? My colleague, Marty Chang (Salesforce Architect, @martyychang, blog) and I will be battling head to head at the upcoming Boston SharePoint Users Group, July 9th, comparing the collaboration, user experience and mobility features of each platform. Register here!... Continue Reading →