Excerpt from my post on Slalom Technology:
Your employees are collaborating today
And they’re doing it without specific software. It happens during meetings, phone calls, at the water cooler, at their desks, in the hallways. Is it efficient? Maybe not. Is it breaking silos? Doubtful. Finding the right collaboration technology for your organization can and will improve collaboration, making it more efficient and bringing together disparate groups of people. You need to ensure you understand what your people do now, what they need, find the best software to fit that need, and effectively encourage use and adoption.
You can read the entire post here: Breaking Bad: Culture and Collaboration on Slalom Technology.